Terms and Conditions
Purchase and Use of Gift Vouchers
Maxpo Kft.
Effective date: 12 August 2026
1. General provisions
Maxpo Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság (hereinafter: the “Issuer”) establishes, by these Terms and Conditions (hereinafter: the “Terms”), the conditions applicable to the purchase, receipt and use of gift vouchers issued and sold by the Issuer.
The contractual relationship between the Issuer and the Purchaser is governed by the applicable laws of Hungary, these Terms, and the information published on the Issuer’s official website.
By placing an order, the Purchaser confirms that they have read and accepted these Terms. These Terms form an integral part of the contract between the Issuer and the Purchaser.
2. Issuer’s details
Company name: Maxpo Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság
Registered office: 1148 Budapest, Jerney utca 72. 3. em. 23. ajtó
E-mail: maxpo@t-email.hu
Company registration number: 01-09-460979
Tax number: 12049088-2-42
Telephone: +36 30 9897008
Website: https://5elements-massage-spa.hu
3. Voucher redemption locations
5 Elements Thai Spa
1055 Budapest, Szent István krt. 25. Fsz. 5.
5 Elements Balinéz Day Spa
1015 Budapest, Csalogány utca 4/A Fsz. 5.
5 Elements Ayurvedic Day Spa
1088 Budapest, Rákóczi út 55. Fsz. A/4. ajtó
4. Definitions and types of Gift Vouchers
4.1. Issuer: Maxpo Kft., which issues and sells Gift Vouchers.
4.2. Purchaser: the natural or legal person purchasing a Gift Voucher for themselves or for another person.
4.3. Recipient: the person for whose benefit the Gift Voucher is purchased.
4.4. Voucher Holder: the person in possession of the Gift Voucher and entitled to use it.
4.5. Gift Voucher: a voucher issued by the Issuer in electronic form or, in the case of an in-person purchase at a salon, in printed form.
There are two types of Gift Vouchers:
Type 1 Gift Voucher – Value Voucher
A voucher of a specified monetary value which may be used at any of the 5 Elements Spa locations listed in these Terms.
Type 2 Gift Voucher – Service Voucher
A voucher entitling the holder to a specified service and specified duration. This type of voucher may only be used at the salon specified on the voucher.
4.6. Gift Voucher value: the amount stated on the Gift Voucher or at the time of purchase.
4.7. Validity period: the Gift Voucher is valid for 5 (five) months from the date of issue. The exact expiry date is stated on the Gift Voucher.
The validity period cannot be extended.
5. Purchase of Gift Vouchers
5.1. Online purchase
Electronic Gift Vouchers may be purchased through the Issuer’s website.
The Purchaser selects the type and value of the Gift Voucher and provides the information necessary to process the order and issue the invoice.
5.2. In-person purchase
A printed Gift Voucher may only be purchased in person at the relevant salon.
Unless otherwise stated on the voucher, a printed Gift Voucher may be used at the salon where it was purchased.
5.3. Purchaser’s information
For online purchases, the Purchaser must provide the information necessary to process the order and issue the invoice, including their name, billing details, e-mail address and telephone number.
6. Payment
6.1. For online purchases, payment may be made by bank card through the payment systems available on the website.
6.2. The Issuer may use, among others, Barion and Teya payment services for online payments.
6.3. Bank card details are processed by the relevant payment service provider within its secure payment system. The Issuer does not process or store the full bank card details unless otherwise required by applicable law.
6.4. For in-person purchases, the payment methods available at the relevant salon may be used.
7. Delivery of Electronic Gift Vouchers
7.1. Following successful online payment, the Electronic Gift Voucher is sent in PDF format to the e-mail address provided by the Purchaser.
7.2. Electronic Gift Vouchers are not delivered by post or by any other physical delivery method.
7.3. The Purchaser is responsible for providing a correct e-mail address.
7.4. The Purchaser may forward the Electronic Gift Voucher to another person.
7.5. The Issuer shall not be liable for any loss or damage resulting from the forwarding, sharing or copying of the PDF file to third parties or from any subsequent unauthorised use.
8. General rules for using Gift Vouchers
8.1. A Gift Voucher may only be used during its stated validity period.
8.2. An advance appointment is required to use a Gift Voucher.
8.3. The Voucher Holder must inform the salon at the time of booking that payment will be made using a Gift Voucher.
8.4. An Electronic Gift Voucher may be presented either digitally or in printed form.
8.5. The Issuer is entitled to verify the validity and identifiability of the Gift Voucher.
8.6. Gift Vouchers are not personal and may be used by a person other than the original Recipient.
9. Partial use and remaining balance
9.1. If the value of a Type 1 Gift Voucher exceeds the price of the service used, the difference remains available as a balance.
9.2. The remaining balance may be used on subsequent visits until the expiry of the original five-month validity period.
9.3. The remaining balance may not be paid out in cash or refunded.
9.4. In the case of a printed Gift Voucher, the Purchaser or Voucher Holder must present the original voucher at subsequent visits.
9.5. After each partial use, the Issuer shall record on the printed Gift Voucher the amount used and the remaining balance.
9.6. Gift Vouchers exceeding HUF 50,000
If the value of a Gift Voucher exceeds HUF 50,000, the Voucher Holder may request that the Gift Voucher be exchanged for a customer card (guest card).
The original value of the Gift Voucher will be recorded on the customer card.
For subsequent services, the Issuer will record on the customer card:
- the date of the visit;
- the service used;
- the value of the service;
- the remaining balance.
The customer card is used solely for recording and tracking the balance of the original Gift Voucher and does not constitute an independent payment instrument or monetary substitute.
The balance recorded on the customer card remains subject to the original five-month validity period of the Gift Voucher. Exchanging the Gift Voucher for a customer card does not extend the validity period.
Any unused balance may not be paid out in cash or refunded.
10. Services exceeding the Gift Voucher value
If the price of the selected service exceeds the available balance of the Gift Voucher, the Voucher Holder must pay the difference.
The difference may be paid using any payment method available at the relevant salon.
11. Services costing less than the Gift Voucher value
If the price of the service is lower than the available Gift Voucher value, the difference will remain as a balance in accordance with Section 9 of these Terms.
The remaining balance may be used for subsequent services until the original expiry date.
12. Changes in prices
12.1. The Issuer is entitled to change the prices of its services.
12.2. If a Type 2 Gift Voucher is issued for a specific service, a subsequent increase in the price of that service shall not affect the Voucher Holder’s right to receive the service specified on the voucher. The specified service may be used without additional payment during the validity period of the Gift Voucher.
12.3. If the Gift Voucher is a value voucher, its monetary value remains unchanged regardless of subsequent changes in service prices.
12.4. In such cases, the service is selected according to the price list applicable at the time the voucher is used.
13. Substitution of services for Type 2 Gift Vouchers
13.1. A Type 2 Gift Voucher entitles the holder to the service specified on the voucher.
13.2. Subject to agreement with the Issuer, the original service may be exchanged for another service of equal or equivalent value.
13.3. If a higher-value service is selected, the Voucher Holder must pay the difference.
13.4. If a lower-value service is selected, the difference shall be treated as a remaining balance in accordance with Section 9.
14. Appointments, cancellations and no-show
14.1. An advance appointment is required to use a Gift Voucher.
14.2. Cancellation or rescheduling must be notified at least 24 hours before the scheduled appointment.
14.3. In the event of cancellation less than 24 hours before the appointment or failure to attend (no-show), the Issuer is entitled to deduct the full value of the booked service from the current Gift Voucher balance.
14.4. Any amount deducted under this section shall be deemed used.
14.5. The Issuer may, at its discretion and on a case-by-case basis, waive this rule.
14.6. This rule shall not apply where the cancellation or failure to attend is caused by circumstances attributable to the Issuer or by documented circumstances beyond the person’s reasonable control.
15. Use by another person
15.1. A Gift Voucher is not personal and may be used by another person.
15.2. The Issuer is not required to verify the person for whom the Gift Voucher was originally purchased.
15.3. The person presenting a valid and identifiable Gift Voucher is entitled to use it.
16. Loss and unauthorised use
16.1. The Issuer shall not be liable for loss of a Gift Voucher, its forwarding to a third party or subsequent unauthorised use, unless such loss or damage is attributable to the Issuer.
16.2. The Purchaser is responsible for keeping an Electronic Gift Voucher secure.
16.3. In the event of loss of a printed Gift Voucher, the Issuer is not obliged to replace it.
16.4. The value of a lost Gift Voucher is not refundable.
17. Right of withdrawal
17.1. A consumer purchasing a Gift Voucher under a distance contract has the right to withdraw from the contract without giving a reason within the period specified by applicable law.
17.2. The conditions and time limits applicable to the right of withdrawal shall be governed by the Hungarian legislation in force from time to time.
17.3. If the Purchaser requests that performance of the contract commence before the expiry of the statutory withdrawal period, the Purchaser must expressly request such commencement in the manner required by law.
17.4. Where performance has commenced or the contract has been fully performed, the applicable statutory provisions concerning the continuation or loss of the right of withdrawal shall apply.
18. Complaints
Complaints may be submitted using the following contact details:
E-mail: admin@5elements-massage-spa.hu
Postal address:
Maxpo Kft.
1592 Budapest, Pf. 583
18.1. Oral complaints will be examined by the Issuer as soon as reasonably possible.
18.2. If a complaint cannot be investigated immediately, or if the consumer disagrees with the handling of the complaint, the Issuer shall prepare a record in accordance with applicable law.
18.3. Written complaints shall be investigated and answered within the time limits prescribed by applicable law.
18.4. If a complaint is rejected, the consumer may contact the competent consumer protection authority or the competent conciliation body (békéltető testület).
19. Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Postal address: 1253 Budapest, Pf. 10.
Telephone: +36 (1) 488-2131
E-mail: bekelteto.testulet@bkik.hu
The consumer may also contact the competent regional conciliation body in accordance with applicable law.
20. Data protection
Personal data shall be processed in accordance with the Issuer’s Privacy and Data Processing Notice in force from time to time.
21. Final provisions
21.1. The Issuer is entitled to amend these Terms. Amendments shall apply to contracts concluded after the relevant amended version enters into force, unless otherwise provided by law.
21.2. Matters not regulated by these Terms shall be governed by Hungarian law, in particular Act V of 2013 on the Civil Code and the legislation in force concerning consumer protection and distance contracts.
21.3. If any provision of these Terms is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
Effective date: 12 August 2026.